FREDERIC CHEVALIER, CHIEF BUSINESS OFFICER, LAGARDERE TRAVEL RETAIL. 12 mins.
In this second of our 3 part profile, Frederic Chevalier goes into detail on the three pillars that constitute Lagardere's unique position within the travel retail marketplace - by providing Duty Free & Luxury, Travel Essentials and Food Service operations to the company's airport and rail partners. It's not just operational excellence and customer service that matters, but providing fresh design and conceptual breakthroughs that have helped catapult the company's global success.
He also talks about the need for the industry to face up the risk of the massive disruption that may be caused by the digital wave and the need to work more closely with both airport and brand partners. It's an engrossing and engaging interview and provides a real insight into the company's thinking. This video is the long form version of the film shown at this year's Trinity Forum and is a collaboration between www.airportdynamics,tv and www.moodiedavittreport.com