AOE - LEADING E-COMMERCE DIGITAL TRANSFORMATION WITHIN THE TRAVEL RETAIL INDUSTRY. 30 mins.
This is a defining interview with Kian Gould, Founder and CEO of AOE, whose ground-breaking OM3 platform has been adopted by Frankfurt, Heathrow and Auckland airports within the last 2 years. Peter Marshall caught up with Kian recently at TFWE in Cannes. The interview covers a lot of ground - not just providing insight into the overall effectiveness and impact of the OM3 platform, but also a clear understanding of the lead times and ROI. The challenges and barriers for adoption also feature - whether airports are generally digitally-ready and if retailers are providing resistance or poor competition to the growing need for change. Important commentary, too, on Singapore Airlines who, according to Kian, are ''destined to become one of the biggest airline e-commerce players''. It's compelling viewing.